Case Studies

SingleStone's expert migration services streamlined FocusOne's transition to a new client management platform, ensuring efficiency and minimal disruption to operations.

Implementation of a customer portal in order to reduce volume and length of calls to customer support representatives (CSRs).

SingleStone's website upgrade for a major U.S.-based clean energy utility improved user experience, delivering a modern, efficient, and customer-friendly digital platform.

Managed Services Maintains and Continuously Improves Utilities Company Website and Demonstrates SingleStone’s Longevity with Customer Relationships.

SingleStone's Digital Audit Provides Critical Insight into Energy Company's Website, Paving the Way for Better Accessibility and Security.

Discover how SingleStone's platform selection empowered IAPP to lead its strategy and modernization efforts, ensuring seamless operations and long-term success.

SingleStone added Dynamics 365 expertise and solution architecture to the project. Read more about improvements for Nonprofit Organization.

Find out how SingleStone helped Northeast Telecommunications Company create Agile CX. Learn more.

Full Site Redesign with Sitecore CMS Enables Utilities Company to Achieve Reduction in FTE Support Calls. Read more!

Read about modernization to OpenText Exstream and development of a new business line for GeoVera Insurance.

Find out how SingleStone helped the virginia department of transportation migrate their CRM system to a cloud-based environment. Learn more.

SingleStone creates Strategic CRM and CMS Roadmap for world-class telecommunications company Northeast Teleco to Revamp Systems. Learn more.

Rapid improvement in CX achieved by upgrading customer correspondence technology for largest mutual fund insurance company - New York Life.

WestRock’s customer-facing business website is one of its most valuable digital assets. SingleStone Upgraded to Sitecore CMS for Enhanced Digital Engagement.

New CRM for South Carolina Office of Regulatory Staff. SingleStone supports a migration from legacy systems for the South Carolina Office of Regulatory Staff.

How SingleStone upgraded Microsoft Dynamics 365 and developed complex dynamic entities to enhance data management for Rush Enterprises. This case study highlights the key steps and solutions that improved efficiency and scalability for their operations.

Discover how SingleStone modernized a legacy personnel system using Domain-Driven Design, improving data reliability, reducing support requests, and easing employee frustrations.

SingleStone partnered with a financial services company to enhance a product serving small businesses. Using human-centered design, they scaled the user base from under 100K to over 3M, improving user experience, collaboration, and accessibility.

SingleStone helped a leading insurer harmonize data from over 50 operating units, improving data accuracy, reducing operational friction, and enhancing reporting capabilities.

A financial industry leader partnered with SingleStone to invest in data transparency, improving decision-making and reporting capabilities through enhanced data governance and integration.